Cites African Safaris

Reservations and Payment

We strongly advice that when booking your holiday direct with Cites African Safaris or with your travel agent, please quote the tour name or your own specialized itinerary, intended date of arrival and departure, total number of nights and days, number of people traveling in your party, sleeping arrangements and flight details if already confirmed.

High season holidays in Kenya and Tanzania, i.e. July - October and January - March should be booked as early as possible (1 year- 4 months) to maximize chances of getting your choice of accommodation and destinations.

Gorilla trekking in Uganda generally requires a minimum of 12 weeks advance booking. Children under 12 years are not allowed to track chimpanzees and children under 15 years are not allowed to trek the gorillas.

A Deposit of 30% is required at the time of confirmation and the balance at least 35 days before the tour begins. We will receipt your money, thereby confirm our safari. If a reservation is made within 30 days of departure, the entire amount must be made at the time of confirmation.

Cancellation

Full refund will be provided if cancellation is done in writing 35 days prior to commencement of a safari. Refund on all pre-paid money will be based on cancellation fees levied by hotels, lodges and banks. Generally there is a 30% charge on cancellation with 35 days prior to tour departure, 50% charge within 34 - 15 days and 100% charge within 48 hours.

We reserve the right to deduct all expenses incurred from any money paid. Park entry tickets and Gorilla permits are non-refundable.

Alteration of Tour

The right is reserved to alter any route or arrangement, to cancel the operation of any scheduled tour should conditions so necessitates. The right is also reserved to decline, accept or retain any member of a tour at any time. Should you fail to join a tour, join it after departure of leave prior to completion; no tour fare refund can be made.

Transfer of Booking

In the event you are unable to travel due to extraordinary circumstances, we may transfer your booking to another party provided the arrangement remain the same and if suppliers (airlines, hotel, etc) are all ready to accept the transfer.

Mode of Payment

All prices are quoted US dollars and or Kshs. for residents. You may pay by cash, telegraphic transfer or cheque to Cites African Safaris Limited, or to your travel agent. Foreign currency cheques and payment by credit card may be accepted at the current dollar buying rate. Cheques may incur Manager’s Discretion service charge.

Transport

Mode of transport and type of vehicles to be used will be dependent on the number of clients and the route taken based on specifications of the chosen itinerary. Competent and experienced English speaking driver/guides are provided.

Accommodation

Most lodges and tented camps offer twin or double bed rooms with private bathrooms. Single rooms may be available with the payment of a single room supplement fee but not always guaranteed. Some facilities have available double beds upon request.

Tour Price

Tour prices quoted are inclusive of all transportation as per the itinerary, park entrance fee, permits where applicable and driver’s allowances and third party insurance. The rates are not inclusive of accommodation and meals while in Kampala unless stated, traveler’s insurance, local departure taxes, visa fees, gratuities, sodas and alcoholic beverages, telephone calls, laundry and other personal expenses.

Traveler’s Insurance

We recommend that you buy travel insurance through your agent before coming to East Africa, but local evacuation coverage is available in the unlikely event of a medical emergency while out in the bush. Please request for this service at the time of booking.

Liability

Bookings are accepted on the specific condition that and its agents act only as agents of passengers in all matters relating to hotel/lodge accommodation, tours transport, etc. we shall not be liable for injury, delay loss or damage in any manner whatsoever. Cites African Safaris. reserves the right to employ subcontracts to carry out all or part of the services agreed to be supplied. Cites African Safaris's liability to passengers carried in its own vehicles is governed by the respective laws of the country in which the cause of action arises. Finally, whilst every care is taken, Cites African Safaris cannot be held responsible for loss or damage to baggage.

Complaints/Refunds

If the Client has a complaint/refund query about any aspect of his/her holiday it should be reported immediately to Cites African Safaris's available representative who will do whatever he/she can do during the safari. If the problem is not resolved to the client’s satisfaction any further complain/refund query should be made by the client in writing to Cites African Safaris not later than 30 days upon completion of the holiday. Failure to do this, no claim may be brought against Cites African Safaris. There will be no refund on unutilized services.